We called the barefoot customer service hotline, and found out it’s not a barefoot cover. They don’t make or manufacture it. They had us call this other company out of Florida who makes it, and they got a new one sent to us. It took a really long time to get the replacement cover. About 3 months total, but we got it nonetheless.
The replacement is… ok. We can still tell it’s not a very good quality. If I could rate the cover alone it would be 1 star, but this review is about the barefoot spa, so it’s 4 stars. Good hot tub, bad cover.
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